Order

No, you don't need a customer account to shop at Vector Optics. We also offer orders without registering a customer account. To do this, click on »Continue without registration« in the registration form and follow the ordering process.

To view your previous orders, log in to www.vectoroptics.de with your email address and password. In the header under »Account« you will find an overview where all your previous orders are listed.

Basically there is no minimum order value for orders at Vector Optics.

If you want to check whether your order has been placed correctly, you can see this in the order confirmation sent by us by email. If you have set up a customer account, simply log in with your e-mail address and your password and call up your orders via the »Account« section.

If you have any questions about your order or if your order has not been placed correctly, we are available Monday to Friday from 9:00 a.m. to 4:00 p.m. by phone or anytime by email!

Delivery & shipping costs

We usually deliver immediately available articles within 1-2 working days, otherwise please pay attention to the delivery time stated in the article, we will try to meet this as well as possible.

The shipping costs basically depend on the destination country and the weight of the package, i.e. the order quantity. Please take this from the checkout.

We send orders within Germany free of charge for orders of 50.00 euros or more.

Yes, we deliver worldwide.

To check the delivery status of your order, call up the shipping confirmation that you received by email. For every package that is sent to you, you will receive a shipping confirmation including a link to track the shipment.

Returns & exchanges

If you do not like the article, you can of course send it back to us. In this case, however, you have to bear the shipping costs yourself.


We will pay the shipping costs if the item is defective under the guarantee, please contact us at service @ rc -profis.com stating your invoice number.

We can only consider returns within 30 days. The basis for calculation here is the date of delivery to you.

If you don't like the article, please send it to the following address:


RC-Profis Import & Sales
Returns
New Welt 2
88471 Laupheim

Please always enclose a copy of the invoice and brief information about the reason for the return (return, defective with a brief description of the error, etc.).

pay

You can choose between the following payment methods:

- PayPal (shipping immediately or on the next working day at the latest)
- Immediate transfer via Klarna (shipping immediately or no later than on next working day)

- on account via Klarna (shipping immediately after approval by Klarna)

- purchase in installments via Klarna (shipping immediately after approval by Klarna)

- Prepayment by bank transfer (dispatch immediately or the next day after receipt of payment)

You will receive your invoice when you prepare the shipping documents by email and in paper form enclosed with the package.

Contact

We are happy to be at your disposal Monday to Friday from 9:00 a.m. to 4:00 p.m. by phone or anytime by email!

Give us a call

07392 7059931

Send us an E-mail